Frequently asked questions

 It will be necessary to show up at the jetty at least 30 minutes before embarking time. 

As a general rule, pets are not allowed on the catamaran routes, except guide dogs, according to the  Law 10/2003 (26 December) on the access of disabled persons with guide dogs.

In addition to the ticket, you need to show an identification card or passport at the jetty and, if you have a reduced rate ticket, you must show the documents proving your condition of beneficiary of such a discount (Youth Card, unemployment card, disabled person's card)

Even though the Mencia ship in the Sil Canyon is wheelchair accessible on the lower deck, people using a wheelchair are kindly requested to contact the customer service (tl. 982 260 196 or through the online contact form) before buying the ticket in order to check the jetty's general accessibility conditions (depending on the changing water level in the Santo Estevo reservoir) and the Mencia boat departures times.

Tickets purchased online are personal, which means that every passenger needs to give, at least, these personal details: name, surname, identification card or passport number and date of birth.

Yes, all children under 3 years must have their ticket even having a free tour.